Our team works hard to deliver professional, high-quality beauty services. If you’re not satisfied with the outcome of your treatment, please let us know before you leave the studio. We will gladly discuss your concerns and, where possible, provide a touch-up or adjustment at no extra cost.

For hygiene and safety, most opened beauty and personal care products cannot be returned unless the item is defective or incorrect. If you receive a faulty, damaged, or wrong product, please contact us within 7 days of delivery, providing your order number and a clear photo of the item. We’ll review your request and arrange a replacement or refund as appropriate.

If your return or exchange is approved, we will process your refund to your original payment method or arrange an exchange. Refunds are typically completed within 7 business days after we receive the returned item and confirm its condition.

To qualify for a refund or exchange, please ensure:

• You notify us within 7 days of receiving your order
• The item is unused, in its original packaging, and includes any tags or seals (unless defective)
• You present a valid proof of purchase (order confirmation, receipt, or invoice)

The following are not eligible for refund or exchange:

• Gift cards, promotional packages, and special offers
• Services already rendered and accepted by the client
• Products marked as final sale

Please email info@jenlissebeauty.com or call +63 964 151 4471 with your order details, a brief description of the issue, and any supporting photos. Our team will review your request promptly and guide you through the next steps.

If you have any questions about your order, eligibility, or need help with a return, please don’t hesitate to contact us. We are here to help!

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